J.P. Morgan Chase Projects
I worked with the home lending team on numerous initiatives including web pages, customer-facing emails, and internal forms used by home lending advisors.
*Disclaimer: J.P. Morgan Chase was very strict about what we could include in our portfolio, so I'm only highlighting one project below. However, I'm happy to talk through others.
Overhauled the customer-facing content for home loan customers whose mortgage was purchased by Chase.
Reduced customer support volumes by 20% by providing more self-service information upfront.
Mic the Writer
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